In order to curb excessive personal debt, EOS is taking responsibility and is committed to improving financial literacy in society.

As the technological options available have increased in recent years so too have consumer expectations about the accessibility of customer service. Nowadays, many companies are using chatbots to ensure faster, round-the-clock processing of customer issues. At EOS too, virtual assistants are giving defaulting payers information and thus providing support to service personnel.

Do you have digital trust? A recent EOS survey shows that only a minority of consumers believe that companies handle their personal data in a trustworthy way.

Personal information for money? EOS survey shows that one in three Europeans is willing to sell data in return for attractive rewards.

EOS Consolidated in Western Europe: slight uptick in revenue thanks to positive business performance and top position as buyer of receivables.

Artificial intelligence (AI) will not do away with a lot of jobs but make them more interesting by taking over routine tasks. The key to success: clean databases.

Investments in debt purchases: Dr Andreas Witzig, Member of the EOS Group’s Board of Directors, on the development of revenues in the Western European and North American regions.

It’s not just about technology, it’s about people developing a data-driven mindset, the Center of Analytics team explains.

How does data-driven decision making work in receivables management? Pioneering work done at EOS shows the potential of machine learning.

The call center agents at EOS have quite a record of helping people to pay their dues.