Privacy Statement Partner portal EOS Contentia

EOS Contentia Belgium NV/SA with registered seat at FUTUR X CENTER, Boulevard Industriel 54 K 7700, Mouscron,BELGIUM, Company number/VAT BE 0454.609.009, M.A.E. – 206729 (hereinafter referred to as “EOS Contentia”), is the controller of your Personal Data.  You can reach us via telephone on: +32 56 39 17 11. Our Managing Director is Mrs. Martine T'Jampens.

You are advised to read EOS CONTENTIA BELGIUM SA/NV's Cookie Statement to understand how EOS CONTENTIA BELGIUM SA/NV will via Cookies collect, transfer, disclose, process, and use your Personal Data when using the EOS Contentia website.

EOS Contentia’s Cookie Statement can be found here https://be.eos-solutions.com/en/cookie-statement-contentia. This Cookie Statement complements the Data Protection Statement.

EOS Contentia respects the protection of Personal Data, individual privacy and values the confidence of its customers, debtors, employees, suppliers, contractors, business partners, and the general public.

That is why EOS Contentia strives to collect, use, and disclose Personal Data in a manner consistent with the laws of the countries in which it does business.  In particular, we want to protect the data of our customers, debtors, personnel, subcontractors and suppliers, among others, against loss, leaks, errors, unauthorized access or unlawful processing.

We want to inform you about the collection and processing of your Personal Data by means of this Data Protection Statement.

This Data Protection Statement addresses information we collect from partners for the performance of our debt recovery services. It explains what Personal Data we collect from you and how we use it. EOS Contentia’s Corporate Data Protection Statement can be found here: https://be.eos-solutions.com/en/privacy-statement-contentia . This Corporate data Protection Statement complements this Data Protection Statement for partners.

We ask that you read this Data Protection Statement carefully, as it contains essential information about how your Personal Data is processed and for what purpose. You are not obliged to disclose your Personal Data, but you understand that the provision of certain services, debtors or customer support or other assistance becomes impossible if you do not consent to its collection and processing.

We kindly point out to you that you are responsible for all Personal Data you provide to us and that we rely on its accuracy. If your Personal Data is no longer up to date, please inform us immediately.

This Data Protection Statement was prepared in implementation of the General Data Protection Regulation (""GDPR") more specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of Personal Data and on the free movement of such data, entered into force from 25/05/2018 as well as the Belgian Personal Data Protection Act (the Act on the Protection of Individuals with regard to the Processing of Personal Data of 30 July 2018).EOS Contentia is committed to being compliant to the EU General Data Protection Regulation and the local data protection legislation in Belgium. For more information about the applicable laws regarding data protection, please consult: https://www.dataprotectionauthority.be/citizen

The management of EOS Contentia recognizes the importance of identifying and protecting the information assets of the organization, avoiding destruction, improper disclosure, improper modification or unauthorized use of any information relating to its customers, debtors, employees, pricing, strategy, management, or other related concepts.

EOS Contentia  is therefore committed to develop, implement, maintain and continually improve its information security management system in order to ensure the confidentiality, availability and integrity of Personal Data and information in general.

Error or vulnerability report

Despite the care we take to secure our systems, errors or vulnerabilities may happen. In case you see an error or a vulnerability, please inform us thereof so that we can remediate. You can report a security issue to our data protection officer: privacy@eos-contentia.be

Cookies

Cookie controls are described in our Cookie Statement : https://be.eos-solutions.com/en/cookie-statement-contentia  .

Definitions:

•             Customer/Partner: the companies that either entrust EOS Contentia with a service contract for debt collection or sell a debt portfolio to EOS Contentia.

•             Debtor: the debtor of the debt, either to the Customer/Partner in the case of a debt collection service contract or to EOS Contentia in the case of a debt transfer

A debt collection company can recover debts according to 2 scenarios:

1° as a service provider for creditors

Our customers or partners, the creditors, entrust the recovery of their outstanding claims against debtors (debtors) to our company. Our firm offers debtors the possibility of paying their debts by means of an amicable settlement, without any legal proceedings. If the debtor fails to do so, legal proceedings can still be initiated for the recovery of the debt.

2° as principal or assignee in the context of a contract, in particular for the management and collection of debts when EOS Contentia has taken over a portfolio of debts from a creditor.

To establish and maintain contact with our client, our customer/partner, the creditor of the receivables we process the Personal Data of the contact persons, legal representatives or internal contacts designated to us by our client (hereinafter collectively referred to as "customer contacts").

The processing of client contacts' Personal Data is carried out on the basis of:

• • Account management:
    • performance of a contractual obligation towards the creditor
  • Contract management:
    • performance of a contractual obligation towards the creditor
  • Invoicing:
    • performance of a contractual obligation towards the creditor
  • Reporting and analysis:
    • Performance of contractual obligation towards creditor
    • the legitimate interest of EOS Contentia in optimising recovery procedures and evaluating the outstanding debt(s) in the context of a debt transfer.
  • Audit and control:
    • By the customer: performance of a contractual obligation towards the creditor.
    • By public authorities: legal obligation
  • For all other processing operations: the justified interest of EOS-Contentients, which consists of
    • improve recovery procedures,
    • organising debt recovery faster, more efficiently and more cheaply

1.  

EOS Contentia as processor of Personal Data

EPS Contentia is a service provider that decides only on the resources it deploys and the way in which recovery files are handled on behalf of the creditor. EOS Contentia keeps the creditor informed of the progress of debt recovery and is remunerated by the creditor for its services. The creditor determines the purpose (collection of the debts) of the processing and remains the owner of the claim.

1.  

EOS Contentia as controller of Personal Data

EOS Contentia acts as creditor, owner of the claim, in the event of assignment of claims. In this case, EOS Contentia is the controller who determines the purpose and manner in which your Personal Data are processed.

EOS Contentia processes the following Personal Data of client contacts in the context of a service contract for debt collection or a transfer of a debt portfolio:

• your identity and
• professional contact details (name, title, company address, professional e-mail address, professional telephone and mobile number, function and function title);

We do not process special categories of Personal Data of client contacts.

We kindly remind you that you are responsible for all data you provide to us and that we rely on its accuracy. If your data is no longer up to date, please inform us immediately.

We collect Personal Data in variety of ways directly from you:

• When you communicate your Personal Data verbally or in writing to us;
• When you visit our website;
• When you create a partners account and use this service, directly or indirectly;
• When you contact us via a webform;
• When you contact us via e-mail, chat(bot), social media or telephone;

We collect thus Personal Data both when you give it to us verbally, when you send us documents and when you do it digitally, as well as when we look for it through public channels (such as the Belgian Official Gazette, Crossroads Bank for Enterprises, National Bank, etc.) and professional social media (such as Linkedin).

EOS Contentia may also collect other information through your interaction with us and non-EOS Contentia websites, which do not reveal your specific identity or does not directly relate to an individual. Other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.

Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Data.

We collect Personal Data in variety of ways directly from you:

• When you communicate your Personal Data verbally or in writing to us;
• When you visit our website;
• When you create a partners account and use this service, directly or indirectly;
• When you contact us via a webform;
• When you contact us via e-mail, chat(bot), social media or telephone;

We collect thus Personal Data both when you give it to us verbally, when you send us documents and when you do it digitally, as well as when we look for it through public channels (such as the Belgian Official Gazette, Crossroads Bank for Enterprises, National Bank, etc.) and professional social media (such as Linkedin).

EOS Contentia may also collect other information through your interaction with us and non-EOS Contentia websites, which do not reveal your specific identity or does not directly relate to an individual. Other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.

Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Data.

We confirm that the processing of Personal Data does not include profiling and that you are not subject to fully automated decisions.

When you contact EOS Contentia by telephone, this telephone call may be recorded. We record these telephone calls for educational, quality and security reasons. Only a limited number of employees in the customer service department have access to the recordings. Telephone recordings are automatically deleted after 30 days.

EOS Contentia may pass on Personal Data of client contacts:

• For audits and controls
  • The competent authority
• Judicial authorities
  • Combating fraud
  • Legal obligation

Personal Data collected by EOS Contentia may be stored and processed in the European Union (specifically in Belgium, France and Germany) or in any other country where EOS Contentia or its affiliates, subsidiaries, outsourcing partners or service providers maintain facilities. We take steps to ensure that the data we collect under this Data Protection Statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located. In the context of international debt recovery, processing may be carried out by debt recovery service providers outside the European Economic Area (EEA). When we transfer Personal Data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts (EU Standard Contractual Clauses), to help ensure your rights and protections travel with your Personal Data.

We will retain your Personal Data:

• as long as they are necessary for the legitimate purpose for which they were obtained,e.g. to ensure good recovery practices

All the client contact's Personal Data shall be retained for the period that the customer contact is designated as our contact by the creditor. If the creditor provides us with another customer contact, the previous customer contact is deleted.

For statistical, analytical, and business intelligence purposes, we will only retain anonymized or pseudonymized data after this retention period.

We take steps to ensure that the Personal Data we collect under this Data Protection Statement is processed in accordance with the provisions of this Data Protection Statement and the requirements of applicable law wherever the Personal Data is located. We take appropriate technical and organisational security measures to protect your Personal Data against accidental or deliberate manipulation, partial or complete loss, destruction, or access by unauthorised third parties. Our security measures are constantly being improved in line with technological developments.We take the necessary technical and organisational measures to process your Personal Data with an adequate level of security and to protect them against destruction, loss, falsification, alteration, unauthorised access or accidental disclosure to third parties, as well as any other unauthorised processing of these Personal Data.

The be.eos-solutions.com website uses SSL (secure socket layer) in combination with the highest level of encryption supported by your browser. This is generally 256-bit encryption. If your browser does not support 256-bit encryption, 128-bit v3 technology will take its place. You will see that an individual web page on the Internet is transmitted encrypted by the closed key or padlock icon in the lower status bar of your browser.

EOS Contentia is committed to protecting the security of your Personal Data. We use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure.

EOS Contentia is also committed to reducing the risks of human error, theft, fraud, and misuse of EOS Contentia facilities. EOS Contentia's efforts include making staff aware of security policies and training them to implement them. EOS Contentia employees are required to maintain data confidentiality. Employee obligations include written confidentiality agreements, regular training on information protection and compliance with company policies regarding the protection of confidential information.

EOS Contentia quickly evaluates and responds to incidents that cause suspicion of unauthorized processing of Personal Data. If EOS Contentia determines that your Personal Data has been misused (including by an EOS Contentia employee) or otherwise wrongfully obtained by a third party, EOS Contentia will immediately report such misuse or data breach to you.

EOS Contentia will conduct compliance audits on an annual basis. Any employee caught by EOS Contentia not complying with the data protection policy is in violation of the Data Protection Statement and will be subject to disciplinary action up to and including termination of employment. Any third party who violates this Data Protection Statement will be required by all agreements with EOS Contentia to indemnify and hold EOS Contentia harmless for claims relating to such violations.

We take the necessary technical and organizational measures to process your Personal Data to an adequate level of security and to protect them against destruction, loss, falsification, alteration, unauthorized access or accidental notification to third parties, as well as any other unauthorized processing of these data.

Under no circumstances shall however EOS Contentia be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of Personal Data by a third party.

If you have a privacy concern or a question for the Data Protection Officer of EOS Contentia, please contact us by using the following E-mail: privacy@eos-contentia.be. We will respond to questions or concerns within 30 days:

We make every effort to handle your Personal Data in a careful and legitimate manner in accordance with the applicable regulations. Nevertheless, if you believe that your rights have been violated and if you do not find an answer to your concerns within our company, you are free to lodge a complaint with the Belgian Data Protection Authority:

Data Protection Authority

Drukpersstraat 35, 1000 Brussel

Tel +32 (0)2 274 48 00

Fax +32 (0)2 274 48 35

email: contact@apd-gba.be

https://www.dataprotectionauthority.be/citizen

You may additionally contact a court if you believe that you would suffer damage as a result of the processing of your Personal Data.

You can contact the EOS Contentia at any time if you have any queries or if you need help (see the “Legal Information” panel on the EOS Contentia website). In order to improve our services, telephone conversations may be recorded or monitored by another member of the team.

We will update this Data Protection Statement when necessary to reflect customer feedback and changes in our services. When we post changes to this Data Protection Statement, we will revise the “last updated” date at the top of the Data Protection Statement. If there are material changes to the Data Protection Statement or in how EOS Contentia will use your Personal Data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this Data Protection Statement to learn how EOS Contentia is protecting your information.