In this Privacy Statement we describe and inform you about what Personal Data we process about you, how we process it, for what purposes we process it, to whom we may provide it, how long we retain it, how we secure it and what rights you have.
This Privacy Statement was drawn up pursuant to the General Data Protection Regulation ("GDPR"), in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, which entered into force on 25/05/2018.
EOS Contentia is a collection company. It is located at Industriëlaan 54, 7700 Moeskroen/Mouscron, Belgium and has company number 0454.609.009.
A debt collection company can recover debts according to 2 scenarios:
Definitions:
- Customer/partner: the companies that either entrust EOS Contentia with a service contract for debt collection or sell a debt portfolio to EOS Contentia.
- Debtor: the debtor of the debt, either to the Client/Partner in the case of a debt collection service contract or to EOS Contentia in the case of a debt transfer
1° as a service provider for creditors
Our customers or partners, the creditors, entrust the recovery of their outstanding claims against debtors (debtors) to our company. Our firm offers debtors the possibility of paying their debts by means of an amicable settlement, without any legal proceedings. If the debtor fails to do so, legal proceedings can still be initiated for the recovery of the debt.
2° as principal or assignee in the context of a contract, in particular for the management and collection of debts when EOS Contentia has taken over a portfolio of debts from a creditor.
In order to establish and maintain contact with our client, our customer/partner, the creditor of the receivables we process the personal data of the contact persons, legal representatives or internal contacts designated to us by our client (hereinafter collectively referred to as "customer contacts").
The processing of client contacts' personal data is carried out on the basis of:
Account management:
- performance of a contractual obligation towards the creditor
Contract management:
- performance of a contractual obligation towards the creditor
Invoicing:
- performance of a contractual obligation towards the creditor
Reporting and analysis:
- Performance of contractual obligation towards creditor
- the legitimate interest of EOS Contentia in optimising recovery procedures and evaluating the outstanding debt(s) in the context of a debt transfer.
Audit and control:
- By the customer: performance of a contractual obligation towards the creditor;
- By public authorities: legal obligation
For all other processing operations: the justified interest of EOS-Contentients, which consists of
- improve recovery procedures,
- organising debt recovery faster, more efficiently and more cheaply