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EOS European Payment Practices 2022
EOS Survey “European Payment Practices 2022”: Companies need to step up the pace of their digitalization efforts.
Europe’s companies need to act. Because the payment practices of customers are worse than ever. At the same time, new technologies and social changes are challenging conventional processes and business models.
What are companies doing so as not to miss the boat? How are they making their receivables management more efficient? How data-driven are their decisions – and what is the role of artificial intelligence in this context?
The survey “European Payment Practices”, which EOS conducted in 2022 for the 13th time, provides the answers to these and other questions.
In 2022, the proportion of receivables in Europe that were paid late or were unrecoverable was 21 percent.
EOS Chatbot Survey 2021
More and more companies in Europe are using chatbots.
The technology offers a lot of potential for communication and thus benefits not just companies and customers, but employees as well.
Two out of three companies in Europe are already using chatbots. The results of the recent Chatbot Survey 2021 by the EOS Group provide fascinating insights into how chatbots are currently being used and what expectations will be imposed on them in the future.
Another five percent of companies plan to introduce a chatbot in the next 12 months.
EOS survey “What's the value of data?” 2020
Digital trust as a challenge
Digital data have become a key economic asset. Companies collect, analyze and interpret data to optimize their business models. This is why the responsible handling of such data, and an appreciation of how valuable it is, are increasingly a topic of public debate: How do consumers feel about the disclosure of data and its value? Are they willing to sell personal information? And how do companies win the trust of consumers for the use of their data?
The representative international survey conducted by the EOS Group on the subject “What’s the value of data?” provides answers to these questions. The online poll was conducted in 17 countries in the spring of 2020 by Kantar, one of the world's leading market research institutes.